Categories
Freelancing future of work Open Talent

Work Without Limits 2022 🚀

Hey, a quick reminder about the Work Without Limits Executive Summit next week.

It’s a hybrid event bringing C-suite executives together to explore business growth strategies, challenges, and societal changes leading to the breakdown of old ways of working.

Join online on Tuesday 16 August (starts at 4 pm GMT) for insights and actionable advice from executives, thought leaders, and industry experts.

I’ll be on a train to Devon – workation in an eco-lodge next week with six teenagers – bit of an experiment, wish me luck! Will tune in to listen to Scott Galloway on The New Abnormal – our post-pandemic economy and the implications for public companies, startups, and individuals. 

Looking forward to hearing his thoughts on remote work, the attention economy, loneliness, community, and the importance of making the most out of each moment.

Also, Tim Sanders (Upwork VP of Client Strategy) on how leading companies are redesigning how teams are constructed, how they collaborate, and how work gets done.

Should spark a few ideas for collaboration.

For a full debrief, tune in to How The Future Works with Barry and Eleanor Matthews at Open Assembly. My favourite podcast!🍷The format works brilliantly – a mix of news, talk show, and insightful interviews on open talent. Barry will be at the summit, so it will be interesting to get his take on it.

Have you used Upwork to find clients? I’m not drawn to platforms like this as they tend to favour the client over the freelancer. Being graded, reviewed and competing with other freelancers isn’t my thing, but I know some people have made good money there.

If you’ve used it to find clients, let me know your thoughts.

RSVP for the free virtual event

Get in touch if you have a project to share, a link suggestion, or just want to say hi 👋

Buy me a coffee

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Categories
Freelancers future of work Open Talent

Insights from future of work discussions 🌍

Help transform work for 1 billion people by 2025

Welcome to Issue #90!

An update on the world of work from the President of the World Employment Confederation, Bettina Schaller.

A bit on Bettina’s backstory and the big topics at the World Economic Forum meeting in Davos [via CTW].

1/ Finding work for Ukrainians – how can Ukrainians who have fled or are still there work and pay their bills? Platform innovation.

2/ The world is in crisis – health, food, climate, energy, a talent shortage, inflation, geopolitics – an opportunity for labour markets?

3/ The metaverse – bringing the future to the present

I walked away from Davos thinking that’s it, that’s it – it’s gonna come. It’s gonna be here.

Bettina Schaller

The voice of the worker 

Everyone has their own agenda at these big meetings. How can independents and startups in the digital platform space have a seat at the table and get their voices heard differently?

The classic answer is joining a union – collective bargaining. 

Through finding the right allies and working through those channels. Joining expert roundtables and trade organisations like the Center for the Transformation of Work.

CTW’s mission is to transform work for 1 billion people by 2025.

They are building a community of experts and like-minded practitioners – and are keen to have more independents join their calls.

An opportunity to contribute to the discussion and help redesign work.
https://transformationofwork.org/manifesto

Shaping a shared future – making the metaverse 

On the evolution of the internet: “the part where it gets less flat”. Scaling services, crossing borders, sharing virtual spaces, and new ways of expressing ourselves…

Exciting to hear that spatial audio in 3D meetings adds empathy, which isn’t possible with 2D audio. 

A fascinating discussion – much food for thought! Watch here.

Oculus Quest 2 (much improved) or shall I wait for 3…? 

– Nika


Truss v Sunak – can’t stand it. Get the businesspeople and entrepreneurs on the job!

Categories
Freelancing future of work Small business Wellness

Thoughtful exit interviews: how to offboard yourself

My summer work project ended with a bang last week. I was given a day’s notice via email and asked to quickly hand over to the new in-house copywriter. 

I get it – budgets and a new project manager, but it still took me by surprise as we were in the final stages of the work. I also felt a handover was a bit out of my scope as a freelancer – surely this was the PM’s job? So I asked my hiring manager for advice. She backed me up and said she’d speak to the PM. I told the copywriter I was happy to chat but checking the process first (also not clear if I’d be paid for this). 

I was onboarded quickly to fill a gap during the holidays and the project ended as abruptly. Here I am three months later, waiting to be paid for work that started in July. I enjoyed the work but the transactional nature of it has left me feeling frustrated and a bit fed up – where’s the humanity? All a bit soulless. Adland can be like this and it’s something I struggle with. I like to build relationships with the team and see the final end product.

It’s made me realise how important offboarding and exit interviews are with clients, so I have a process and checklist for my personal sanity and mental health…

  • Review the final project – what went well, what could have been improved?
  • Get a testimonial from the PM.
  • Say thank you to the team (people move around all the time, you never know when you’ll be working with them again). Ask to see the end product if possible – for my portfolio.
  • Send the final invoice.
  • Give feedback to HR and ask them to fill in a quick survey if they have time.
  • Leave a review on GlassDoor to help others. 

I may not get a response from the PM, but at least I’ve wrapped things up my side. 

Onboarding and offboarding is something companies need to think about more as the freelance revolution grows, and they need to manage freelancers at scale. Even better, hire a Head of Remote as my hiring manager was in a different country and not involved day-to-day.

Good communication is crucial for remote teams and having a handbook means new starters feel connected and can jump right in. Otherwise, it’s easy to feel disconnected and undervalued – which won’t foster good work. 

I’m also wondering if I need to tighten up my T&Cs and ask for a part payment upfront with overseas suppliers (I’ve been burned in the past). I’m grateful for the NUJ – if I end up chasing payment I know they have my back. Union membership is worth every penny.


Pandemic social fatigue

Is it just me, or is going out exhausting? I went out for a meal last week at a new restaurant, and we ended up sharing a table with a group of guys who’ve just moved here. Sensory overload. Too bright, too loud, too many people. I found it a bit overwhelming, so I guess I’m just out of practice.

I’m not alone – a piece by Lisa Milbrand on why socialising is more exhausting now for both introverts and extroverts and how to get your mojo back. 

Wishing you a relaxing and restful World Mental Health Day🎗 🧠

I’m not going to overload myself this quarter. I’m focusing on what I have, taking care of myself, reflection and R&D – the key to the productivity puzzle, Bojo…

Take care,

— Nicci

P.S. The most beautiful thing I’ve heard lately.


🔗🖐 5 Things 

★ Global Study on Freelancing: 75+ research partners and 1900 freelancers. It’s a big tent – 31% were over 50, and 64% were full-time freelance by choice. Most have a solid workload, but ⅓ are struggling (consider timing and context with Covid). Tech workers are the happiest. Freelancing is large and growing, but the platforms must continue to add value — great to see the expansion into coaching and education.

— Global Study on Freelancing

★ Facebook outage: offline for over six hours on Monday and on Friday. I enjoyed the break, but it highlights the issue of small businesses putting all their eggs in one basket and selling their services via social media rather than websites and customer service software. Excellent piece on how Facebook is acting like a hostile foreign power, and it’s time we treated it that way. Wow to the new cover of Time👀

— Facebookland: The Largest Autocracy on Earth.

★ The future of work should mean working less. Now we have space to reimagine how a job fits into a good life.A call for creating policies to keep work in its place: Universal Basic Income, rights to housing and healthcare, a living wage, and shorter hours at full pay. Human wellbeing is more important than productivity.

— The Future of Work Should Mean Working Less.

★ Headlines Network: free workshops starting in November to support media workers’ mental health in partnership with Google News Initiative. Great to hear they’re working with MIND to tackle mental health stigma in the media. Free, weekly 90-minute sessions: tips and tools for wellbeing and space for a chat – looking forward to it.

— Headlines Network

★ “There is no such thing as info overload. The overload is from ‘noise,’ and your ability to segment and ignore that noise will be a crucial survival skill for the future of your career and personal sanity” – Rohit Bhargava. A deep dive into how we develop this skill from Nir Eyal’s perspective as a tech insider who wrote Hooked: how to build habit-forming products. Clever tips on how to improve your attention and limit distraction. 

— How to Survive in a World of Information Overload


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Categories
future of work remote working work culture

The Shift: Why you need a work wife 🤷‍♀️

A birthday card arrived yesterday from my second work wife – it’s 20 years since our first shift together at Wine Rack in Dulwich. She taught me the ropes, and we bonded over ‘cups of tea’ (you can’t recommend a wine to a customer unless you’ve tried it, a few times.) Eight-hour shifts, so we had plenty of time for deep conversations about everything. I thought she was super glam: tall and blonde in her sharp grey suits (she worked 9-5 in a Japanese bank), and she’d bring in baked fish for supper. 

She was my north star and confidante and made me feel at home in London. I enjoyed those shifts more than my ‘proper jobs’ because we had fun and I had a tribe and community. Whenever I drink wine, I think about our ‘cups of tea’, and when we chat, we pick up from where we let off, no dramas. I’m happy she’s still in my life. 

Are work wives or husbands a good idea? Academic research finds risks and benefits. Katie Heaney has written a history of the work spouse and says we need to lay the term to rest. ‘That we’ve adopted this language for co-workers reflects an overidentification with our workplaces, the result of a culture that recast workaholism as ambition and asked us to lean in and work smarter and stay hungry.’ 

But I’ve found them invaluable. My work wives have kept me sane, made me happier and mentally healthier. After the basics are covered, food and shelter, we need to belong. And they’re not confined to the workplace either. I have a coffee shop wife – the owner of a vegan cafe I’ve been going to since it opened in 2007. I’ve watched her build her business, mother her kids, survive a health crisis, split up with men, and keep going, always a smile on her face. She’s a huge inspiration.

I’m curious to know how you find meaningful friendships when working remotely and doing project work? And in a culture that’s focused on busyness and burnout, leaving even less time for socialising. How do you do it and avoid being a work widow? Elizabeth Uviebinené has some great ideas in her new book The Reset‘we need to ‘invest time in growing our local, work and digital communities.’ 

My current work wife is virtual – we met while freelancing for a client. She’s a graphic designer, photographer and digital marketer, so we’ve teamed up to offer a package for clients looking for digital comms. We’ve hired each other for little jobs and passed work on. She’s a brilliant friend and advisor and challenges me to get out of my comfort zone, i.e. charge more! It’s a friendship I treasure and mostly digital now as we’re no longer in the office. She’s a mum of three and living in a different town, so I go over there to co-work.

Working remotely with friends has its challenges – you have to be super clear on communication, deadlines, feedback, and money when you’re both bosses and mates. It’s new territory to explore, a different way of working, but no less exciting. Good team energy leads to great products and services.

I’m also starting from scratch in a new field of work, building connections and starting small with virtual coffees and Slack chats to try and find common ground. Sereena Abbassi, former Head of Diversity and Inclusion at M&C Saatchi, has some great ideas👇 on networking and mentoring – giving and adding value, so it’s a two-way street. 

I admire Sian Meades-Williams and Anna Codrea-Rado’s working relationship – they’re good mates who have set up the Freelance Writing Awards to celebrate and champion UK talent. They seem to have a lot of fun working together and have each other’s back—lots of banter and silliness on Twitter. The awards ceremony is on 30 June – you can see the shortlist and book your free ticket here.

Have a fabulous weekend. It’s my birthday so I’ll be having drinks later with another work wife – my old boss. Ten years on, and we’re still mates. I’ve even forgiven her for introducing me to my ex 😉 

Nicci


Tools for thought 

👨🏽‍💻 Freelance and microwork platforms not fair to workers (Irish Tech News) Oxford researchers have been looking into labour practices like ‘cloud work’ and found these platforms don’t provide minimum fairness standards for their workforce. A good benchmark if you’re using platforms to find work. The report is a call for better standards as poor practices aren’t visible online, and many lower-income countries won’t push back. You can join the Fair Work Pledge here

📵 Reddit/NoSurf: ‘A community of people focused on becoming more productive and wasting less time mindlessly surfing the internet.’ I love the no-surf activity list: a comprehensive list of awesome hobbies and activities to explore instead of mindlessly🏄🏻‍♀️ like cooking, writing, reading and dancing. What did we all do before smartphones? I’m delighted to find this little corner of the internet dedicated to digital wellness – please share! 

🎧 Sereena Abbassi on how building inclusion starts with empathy (Hive Learning) and using the arts to create a sense of togetherness through feeling. Tips on how you can build inclusion by interacting with people you wouldn’t normally. Know everybody’s name. Do someone else’s job for a day. On networking and how using co-working spaces helped her to avoid becoming ‘institutionalised’ at M&C Saatchi (same applies if you WFH home full time!)

🏢 The problem isn’t remote working; it’s clinging to office-based practices (The Guardian). Alexia Cambon on how maintaining this way of working in a remote environment is causing damage to employees. ‘We need to stop designing work around location and start designing work around human behaviour. Employees will work better, stay at their organisation longer and keep healthier if they are placed at the centre of work design – trust me; we have the data that proves it.’

🦅 The rise of ‘third workplaces (Axios). People aren’t working from the office, but they’re not working from home either. We’re seeing the rise of ‘third workplaces’ — teleworking spots in cafes, hotels, or co-working spaces where you can rent space by the hour. I’ve signed up with Flown, the Airbnb for teleworkers. Book yourself into a remote-work-ready property in the UK, Spain or Portugal. Plus virtual co-working and a library of deep work resources.

Just don’t curate your day too much 🤔 


The future of work is now

Let’s build it. The Shift is a newsletter about humans, technology and wellness. Rethinking how we live, work + play. Weekly curated tools for thought and ideas to share ✍️

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